Clients are required to provide adequate notice if they wish to cancel or reschedule their appointment, except in the case of serious illness or other extenuating circumstances.
The notice can be given by the client or client’s parent/guardian directly to an Intuitry staff member in person or via SMS message, phone call or email. As per the Booking Policy, clients who fail to provide adequate notice of non-attendance will still be required to pay for their session. This will be charged to the Credit/Debit stored through secure online storage.
Canceled and rescheduled sessions with the provision at least ONE (1) WHOLE BUSINESS DAY (two days prior to the appointment) are considered adequate notice given and will not attract any session fees.
If notice is given for cancellation or rescheduling of the session within ONE (1) WHOLE BUSINESS DAY (the day prior to the appointment), session fees will be charged at 50%.
If notice is not given before the day of your appointment (i.e. notice provided on the day of your appointment), or if no notice is given prior to the commencement of your session time, the full session fee will apply.